Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of rosemorijewelry.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on contact:
service@rosemorijewelry.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.Dear Rosemori Community,

Rosemori is committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.

Please know that at Rosemori, we are taking all the CDC-recommended steps in our corporate office and manufacturing facilities.  These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.

Our teams are working overtime to produce and ship the top-quality Rosemorijewelry line of products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow 10-24 days for orders to be shipped during this extraordinary time.

Thank you in advance—not only for your loyalty to Rosemorijewelry, but for your patience!  The staff at Rrosemorijewelry are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

 

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION	*ESTIMATED SHIPPING TIME
United States	10-24 Business days
Canada, Europe	10-24 Business days
Australia, New Zealand	10-24 Business days
Central & South America	15-30 Business days
Asia	7-10 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Track your order

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping multiple orders

Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

APO/FPO SHIPPING

We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following.

• The City must be entered as either "APO" or "FPO".
• The State must be selected as either "AA" "AE" or "AP".
• The country must be United States.
• You must enter your Zip code.
• Always remember to enter your full name, grade, and PSC or unit number.

Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 3-4 weeks for your package to arrive.

CUSTOMER SERVICE HOURS

Our customer service team is available Monday through Friday 8:30am – 5pm EST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
Holiday Closings:

• 11/26: Thanksgiving
• 12/25: Christmas Day
• 1/1: New Year's Day