Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Time & Delivery

• Standard delivery time is usually 7–15 business days depending on your destination.

• In rare cases, delivery may take longer due to customs inspection, weather, or local carrier delays.

• Please note: the estimated time does not include our processing time.

Shipping Fees

• Orders over $89 qualify for free standard shipping.

• For orders below this amount, shipping costs will be shown at checkout before payment.

Tracking Information

• A tracking number will be provided via email once your order has shipped.

• It may take up to 2–5 business days for tracking updates to appear in the system.

• If you haven’t received tracking info within 5 business days, please contact us.

Customs & Duties

• Some countries may charge import taxes or duties. These fees are the responsibility of the customer.

• Please check with your local customs office before placing an order.

Multiple Items

• If you order multiple items, they may ship separately depending on stock availability and warehouse location.

Address Accuracy

• Please make sure your shipping address is complete and correct before placing your order.

• Once an order has been processed, we cannot change the shipping address.

Customer Service
If you have any questions about shipping or delivery, please contact us:
📧 service@rosemorijewelry.com
Customer service hours: Monday – Friday, 8:30 am – 5:00 pm (EST).