Refunds & Returns Policy

At Rosemori, your satisfaction is very important to us. If for any reason you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been processed and dispatched, it can no longer be cancelled.

Returns

• You may request a return within 30 days of receiving your order.

• Returned items must be unused, in their original condition, and in the original packaging.

• Customers are responsible for the return shipping cost unless the item is defective or incorrect.

• Please contact us at service@rosemorijewelry.com before sending any return. Unauthorized returns will not be accepted.

Refunds

• Refunds will be processed after we receive and inspect the returned item.

• Once approved, the refund will be issued to your original payment method within 7–14 business days.

• If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

Exchanges

• If you need a different size or color, please contact us within 30 days of receipt.

• Exchanges are subject to product availability.

Exceptions

Refunds cannot be granted if:

• The item is not returned in its original condition (e.g., used or damaged by customer).

• The order cannot be delivered due to an incorrect shipping address provided by the customer.

• Delays caused by circumstances outside our control (e.g., customs clearance, natural disasters).

For all requests, please email our customer service team at service@rosemorijewelry.com. We will respond promptly and guide you through the process.