Refunds & Returns Policy
Refunds & Returns Policy
We want you to feel confident shopping with Rosemori. Eligible items may be returned within 30 days of delivery under the conditions below.
Order Cancellation
Contact us as soon as possible if you need to cancel an order. Cancellation is only possible before the order has shipped. Once tracking has been issued or the parcel has been dispatched, the order cannot be cancelled and must follow the eligible return process after delivery.
Return Eligibility
- The return request must be submitted within 30 days of delivery.
- The item must be unused, unworn, undamaged, and returned with its original packaging and included accessories.
- Proof of purchase or the Rosemori order number is required.
- Contact service@rosemorijewelry.com before sending anything. Unauthorized returns may not be accepted.
Non-Returnable Items
- Customized, engraved, personalized, resized, or specially made items cannot be returned or exchanged unless they arrive defective or incorrect.
- Items showing wear, damage, alteration, missing parts, or improper care are not eligible.
- For hygiene reasons, worn pierced earrings may not be eligible for return unless defective, subject to applicable consumer law.
Return Shipping
For a change-of-mind return, the customer is responsible for return shipping and any related charges. Use a tracked service and keep the shipping receipt. Rosemori is not responsible for return parcels lost before reaching the designated return location.
If the item arrived defective, damaged, or incorrect, contact us within 7 days of delivery with clear photos or video. After verification, we will provide the appropriate solution and instructions.
Refunds
Returns are inspected after receipt. Approved refunds are issued to the original payment method, normally within 7–14 business days. Your bank or payment provider may require additional time to display the credit. Original shipping charges and return shipping costs are not refundable unless required by law or the return is caused by our error.
Exchanges
Eligible size or color exchange requests must be made within 30 days of delivery and are subject to product availability. Additional shipping charges may apply.
Contact
Email service@rosemorijewelry.com with your order number and reason for the request. We normally respond within 1–2 business days.
This policy does not limit rights that cannot be excluded under applicable consumer law.
