1-Year Limited Warranty
Rosemori 1-Year Limited Warranty
Rosemori jewelry is made to be enjoyed with confidence. Eligible jewelry purchased directly from rosemorijewelry.com is covered by a one-year limited warranty from the original delivery date against manufacturing defects in materials and workmanship.
What is covered
- Manufacturing defects present during normal wear
- Faulty clasps, settings, or construction caused by workmanship
- Stones that become loose or fall out because of a confirmed manufacturing defect
What is not covered
- Normal wear, scratches, tarnishing, fading of plated finishes, or gradual changes in appearance
- Damage caused by impact, bending, pulling, misuse, accidents, improper storage, or failure to follow care instructions
- Exposure to chemicals, perfume, cosmetics, chlorine, salt water, excessive moisture, or unsuitable cleaning methods
- Loss, theft, missing items, or repairs and alterations performed by a third party
- Damage caused by incorrect sizing or normal wear to chains, prongs, and other delicate components
How to request warranty support
Contact service@rosemorijewelry.com with your order number, a clear description of the issue, and photos or video showing the item and affected area. Our team will review the request and advise the available solution.
If the claim is approved, Rosemori may repair the item, replace it with the same or a comparable item, or provide another appropriate solution. Availability depends on the product and stock. Customers may be responsible for shipping the item to the designated return location unless local law requires otherwise.
Important information
This limited warranty applies only to the original purchaser and does not replace rights that cannot be excluded under applicable consumer law. Returns, cancellations, and change-of-mind requests remain subject to our Refunds & Returns Policy.
